Terms of service

Welcome to CaliCalled. Throughout the site, the terms “we”, “us”, and “our” refer to CaliCalled. By accessing or purchasing from our website, you agree to be bound by the following Terms of Service.

Please read these Terms carefully before using our website.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your jurisdiction and that you are using our services for lawful purposes only.

You agree to provide accurate, current, and complete order and account information. You must not use our products or website for any illegal or unauthorised purpose.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

Your content (excluding payment information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer over networks.

3. Accuracy of Information

We strive to display accurate product descriptions, pricing, colours, and availability. However, we do not guarantee that all information on the site is error-free, complete, or current.

We reserve the right to correct errors or update information at any time without prior notice.

4. Products & Services

All products are subject to availability and may be offered in limited quantities. Returns and exchanges are accepted only in accordance with our Return & Refund Policy.

We reserve the right to:

  • Limit sales to any person, region, or jurisdiction
  • Modify product descriptions
  • Discontinue products at any time
  • Adjust prices without notice

All prices are listed in GBP (British Pounds).

5. Billing & Account Information

We reserve the right to refuse or cancel any order at our discretion, including orders suspected of fraud, incorrect billing details, product unavailability, or multiple orders placed by the same customer.

You agree to provide accurate and up-to-date billing and account information for all purchases.

6. Shipping

By placing an order, you agree to our Shipping Policy.

Processing time: 1–2 business days
Estimated UK delivery: 2–4 business days

CaliCalled is not responsible for delays caused by couriers or incorrect delivery information provided by customers.

7. Returns & Refunds

All returns must comply with our Return & Refund Policy.

Returns must be requested within 14 days of delivery, and items must be unused, unwashed, and in original condition.

8. Third-Party Services

We use third-party providers for payment processing, shipping, analytics, and email marketing (including Shopify Payments, PayPal, Royal Mail, Evri, and DPD).

These providers operate under their own terms and privacy policies. CaliCalled is not responsible for the actions or policies of third-party services.

9. User Comments & Feedback

If you submit reviews, comments, or suggestions, you grant us the right to use them for marketing, social media, and product improvement without restriction.

We are not obligated to maintain comments in confidence or provide compensation.

10. Prohibited Uses

You are prohibited from using our site for:

  • Any unlawful purpose
  • Violating UK laws or regulations
  • Uploading malicious code or viruses
  • Compromising site security
  • Fraudulent or abusive activity

11. Limitation of Liability

CaliCalled is not liable for indirect, incidental, or consequential damages, including delivery delays, incorrect addresses provided by customers, or issues beyond our reasonable control.

Our total liability shall not exceed the amount paid for the purchased product.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom.

Any disputes shall be subject to UK jurisdiction.

13. Contact Information

Questions regarding these Terms should be sent to:

hello@calicalled.com